Yes, the name registered on your e-wallet must match the name used when signing up for your janjitoto account. A name mismatch is one of the most common reasons a deposit is not credited immediately or a withdrawal is delayed. If there is a discrepancy, please contact the support team for a clarification process.
This usually happens because the system verification process requires a few extra minutes, especially during peak hours. Save the transaction proof from your e-wallet app (reference number and transaction time). Wait about 30 minutes, and if the balance still hasn't arrived, contact the support team with that proof included.
Yes, withdrawals to e-wallets such as GoPay, OVO, and DANA are generally available as an option on the cashier page. Processing time may be slightly longer than a deposit — typically between 15 minutes to a few hours depending on the verification queue and current system conditions. Make sure your e-wallet account is active and has not reached its daily limit.